Ayoub, N., El Kady, H. (2009). Satisfaction among Residents of Elderly Homes in Alexandria. Journal of High Institute of Public Health, 39(1), 206-227. doi: 10.21608/jhiph.2009.20751
Nahed Ayoub; Heba El Kady. "Satisfaction among Residents of Elderly Homes in Alexandria". Journal of High Institute of Public Health, 39, 1, 2009, 206-227. doi: 10.21608/jhiph.2009.20751
Ayoub, N., El Kady, H. (2009). 'Satisfaction among Residents of Elderly Homes in Alexandria', Journal of High Institute of Public Health, 39(1), pp. 206-227. doi: 10.21608/jhiph.2009.20751
Ayoub, N., El Kady, H. Satisfaction among Residents of Elderly Homes in Alexandria. Journal of High Institute of Public Health, 2009; 39(1): 206-227. doi: 10.21608/jhiph.2009.20751
Satisfaction among Residents of Elderly Homes in Alexandria
1Department of Gerontological Nursing, Faculty of Nursing, Mansoura University, Mansoura, Egypt
2Department of Family Health (Division of Geriatric Health), High Institute of Public Health, Alexandria University, Alexandria, Egypt
Abstract
Background: Satisfaction among residents of institutions is an important issue. Several factors affect the elderly satisfaction as socio-demographic characteristics, health status, expectations about care, the structure, the process and the out come of the services. Objective: The present study aimed to assess the degree of satisfaction among elderly homes’ residents in Alexandria. Methods: The sample included all elders living in the governmental homes in Alexandria who accepted to participate in the study. Data was collected using a structured interview sheet to obtain information about the general characteristics of the elderly, assessment of their functional abilities, and a consumer satisfaction tool which was translated and tested for content validity and reliability. Results: The results revealed that the majority of the residents were either satisfied or very satisfied with the total satisfaction score of all satisfaction's domains (48.9%, 43.1% respectively), while only 8.1% of the elderly were dissatisfied. Conclusion and Recommendations: Regular monitoring and evaluation of services provided at the elderly homes to ensure a best quality of care at them.
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